Creditcorp Slice is a structured business facility repaid over your agreed term. Complaints about Slice often concern instalments, the schedule, or how a payment was treated, so dates and references matter.
Helpful details for a Slice complaint
- The instalment or payment date in question
- What you expected and what happened instead
- Whether the issue is about the schedule, a missed application of a payment, or a charge
- Your facility reference and company name
About amounts
We will not state instalment amounts or rates in help content, because only the figures in your offer and statements apply to your facility. Quote those when you contact us so we are looking at the same numbers.
How we handle it
We acknowledge your complaint, trace the relevant payments against your agreed term, and explain what we find. Where we have made a mistake, we put it right and tell you how.
Where it is resolved
Slice is an exempt business facility provided to companies and LLPs, so it sits outside the consumer-credit regime and the Financial Ombudsman Service. Our internal team resolves these complaints.
See also: Complaining about your Creditcorp Flex facility, Can an LLP apply for Creditcorp Flex or Slice? and Can I apply for a second loan while still repaying the first?.