Creditcorp statements are generated directly from the transaction records on your account, so errors are uncommon — but if a figure does not match what you expect, it is always worth raising it promptly. Queries are easier to resolve when they are raised close to the date of the entry in question.
Before you raise a query
Most apparent discrepancies turn out to be timing differences or entries that are correct but not immediately obvious. Check the following before contacting support:
- Does the statement cover the period you think it does? Check the period start and end dates at the top of the statement.
- Is the entry a drawdown, a repayment, or a charge? They can look similar on a busy statement.
- For a Flex facility, has a repayment you made been applied in this period or the next one?
- Is there a charge type on the statement you have not seen before? Our charges guide explains every line type.
How to raise a query
- Sign in to your account and use the support or messaging feature, or contact our team by email.
- Quote the statement period, the line date, and the amount you believe is incorrect.
- Explain briefly what you expected to see and why.
- Attach a copy of the statement if it helps clarify what you are referring to.
What happens next
Our team will review the transaction records against the entry you have flagged and respond with an explanation or, if an error is confirmed, arrange a correction. If a correction is needed, it will appear on your account as a clearly labelled adjustment line, and you will receive an updated statement where applicable. We aim to resolve factual queries quickly — usually within a few business days of receiving all the relevant information.
We lend only to UK limited companies and LLPs, and the loan is to the company with no director personal guarantee. As business finance outside the consumer-credit regime, it is not covered by the Financial Ombudsman Service or FSCS.
See also: What do the charges on my statement mean?, How do I request a settlement figure for my loan?.