We want every interaction to feel comfortable and manageable. You can set communication preferences at any point — during your application, once your facility is live, or at any future date — and we will apply them straight away.
Channel preferences
- Email only — if phone calls are difficult or anxiety-inducing, ask us to default to email for all non-urgent contact.
- Phone only — if reading and responding to written messages is hard, we can handle updates and queries by voice.
- Scheduled call windows — if you can only take calls at specific times (for example, to avoid interrupting care responsibilities or medical routines), give us those windows and we will stick to them.
- Named contact — request a single point of contact so you are not re-explaining context each time.
Language and format preferences
If English is not your first language and you would find it easier to receive key summaries in Welsh, or if you need a phone interpreter for a conversation, tell us in advance and we will arrange it. We can also simplify written communications to reduce legal or technical language where the meaning allows.
Pace and frequency
If automated payment reminders or account notices feel too frequent or arrive at unhelpful times, speak to us. Within the limits set by your agreement we can adjust notice timing or reduce automated touchpoints where it does not affect your obligations.
To set or update a preference, contact us by email, phone, or help-centre chat. There is no form and no fee. Your preferences are recorded on your company account and carry forward automatically.
We lend only to UK limited companies and LLPs, and the loan is to the company with no director personal guarantee. As business finance outside the consumer-credit regime, it is not covered by the Financial Ombudsman Service or FSCS.
See also: Support if your company is in a vulnerable situation, Support for directors with additional needs.