We recognise that the person dealing with us on behalf of a limited company or LLP may have a disability, long-term health condition, or other additional need. We want the process to work for you, and we will adjust how we communicate and support you wherever we can.
What we can adjust
- More time — there is no pressure to complete an application or respond in a single sitting. Tell us you need longer and we will hold any quote open and flag your account accordingly.
- A dedicated point of contact — if switching between team members is confusing or stressful, ask to be assigned one named person for the duration of your enquiry.
- Alternative communication channels — if phone calls are difficult, we can handle almost everything by email or secure message. If writing is difficult, we can move to voice or video call.
- Plain-language documents — we can strip legal boilerplate down to the key commercial points in a plain-English summary alongside the full agreement.
- A trusted third party — you can ask us to correspond with a colleague, business partner, or adviser on your behalf. We will need brief written confirmation from you that they are authorised to speak for the company.
How to tell us
You can tell us about your needs at any point — before, during, or after your application. There is no form to complete; just let any member of the team know. We treat this information with discretion and do not share it beyond those who need it to support you.
What happens to the information
We record your preferences on your company account so they carry forward to future interactions. You can update or remove them at any time by contacting us.
We lend only to UK limited companies and LLPs, and the loan is to the company with no director personal guarantee. As business finance outside the consumer-credit regime, it is not covered by the Financial Ombudsman Service or FSCS.
See also: Getting information in an accessible format, Getting help completing an application.