We want every customer to be able to deal with us comfortably. If you have a health condition, a disability, a recent bereavement, caring responsibilities, or anything else that affects how you would like us to communicate or what you can manage, please tell us.
Use the Additional Support Needs form. We will record your needs, handle them sensitively, and take them into account in everything we do — including pausing contact where appropriate.
See also: How we support directors in vulnerable circumstances, Glossary: vulnerability, Recording your accessibility preferences.