If something has gone wrong, we want to know so we can fix it. You can raise a complaint with the Make a Complaint form, by email, or by phone. Tell us what happened, when, and what you would like us to put right.
We will acknowledge your complaint promptly, investigate it fairly, and keep you updated. For the full process and timescales, see the step-by-step guide to raising a complaint with Creditcorp.
For more detail, see what happens after you complain and the complaint options and process. There are also time limits for raising a complaint, so it helps to contact us as soon as you can.
See also: How do I complain about a fee or charge?, Complaining about your Creditcorp Flex facility, Complaining about your Creditcorp Slice facility.