Errors on a business lending account — whether a balance discrepancy, an unexpected charge, or an incorrect status — should be reported as soon as you spot them. The quicker you flag an error, the faster we can correct it.
How to report an account error
- Portal: Log in, navigate to the relevant transaction or account section, and use the Query this or Report an error option next to the item. This creates a tracked ticket automatically.
- Email: Send details to complaints@credicorp.co.uk with your company name, account reference, and a description of the discrepancy.
Include the date the error appeared, the amount involved (if applicable), and any reference numbers shown on your statement or in the portal.
What we check
Our team will review the transaction records, the relevant product terms (Business Loan, Creditcorp Flex, or Creditcorp Slice), and any automated processes that could have triggered the entry. If the error is on our side we will reverse or correct it and confirm the correction in writing, usually within two business days.
While the query is open
If the disputed amount relates to a repayment that is due, please contact us before the due date so we can note the query and avoid any adverse marking while the investigation is in progress. We handle error queries fairly and will not apply late-payment consequences to a genuinely disputed item during an open investigation.
We lend only to UK limited companies and LLPs, and the loan is to the company with no director personal guarantee. As business finance outside the consumer-credit regime, it is not covered by the Financial Ombudsman Service or FSCS.
See also: How do I raise a complaint with Creditcorp?, What should I include in my complaint?.