2 min read
Steps
- Right email? Sign in with the exact address registered to the account.
- Caps lock / autofill? Check your password isn't being mistyped or auto-filled with an old value.
- 2FA code current? Codes change every 30 seconds — use the one showing now, and check your phone's clock is set automatically.
- Browser up to date? An old browser or a strict extension can block sign-in; try a private window.
- Still stuck? Reset your password.
Good to know
If none of this works, you may be locked out after several attempts — wait a short while, or go straight to account recovery. If a message about your account looks off, make sure it is genuine first — see recognising official communications.
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