A colleague left and still has access
A leaver who still has access is a live risk. Remove them now; if they were your administrator, transfer that role first so…
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Accessibility and additional support options
We want the account to work for everyone. That includes accessible formats, flexible contact options and additional support for…
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Adding a user to your account
Give a colleague their own login rather than sharing yours. Inviting a user takes a minute, lets you set exactly what they can…
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Changing the main account administrator
The administrator controls users and settings. When that person moves on, transfer the role before they go so the account is…
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Changing your repayment bank account
You can change the account your repayments come from yourself, in your settings. Because it is sensitive, we verify the change…
Read →Changing your sign-in email address
Your sign-in email is also where resets and alerts go, so keeping it current matters. Changing it is simple, and we verify the…
Read →Choosing the right role for a colleague
Match the role to the job: Viewer for read-only, Finance user to transact, Administrator to manage the account. When in doubt,…
Read →Closing your account: what to do first
Closing your account is straightforward, but do a few things first: settle the balance, download your records, and remove users…
Read →Correcting an error on your account
Spotted something wrong — a wrong figure, a mis-recorded payment, an out-of-date detail? Tell us and we will investigate and…
Read →Downloading statements and documents
Every statement, agreement and notice is available to download from your account whenever you need it — for your records, your…
Read →Exporting your account history
Beyond individual statements, you can export a machine-readable history of your account activity — ideal for reconciling in your…
Read →Giving your accountant or bookkeeper access
Let your accountant help without handing over your login. Add them as their own user with view-only access, or share a statement…
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I can't access the email on my account
If the account's email is a mailbox you've lost access to — a former colleague's, say — you need to move it to one you control,…
Read →I can't receive my 2FA codes
If your codes won't work, use a recovery code to get in, then re-enrol 2FA. If you have none, follow identity-verified recovery.
Read →I need someone to manage the account while I'm away
Don't hand over your login. Give a trusted colleague their own user access at the right level, or nominate them formally — and…
Read →I need to remove a user quickly
To cut someone off now: sign in as an administrator, open Users, and remove them — access ends instantly and their session closes.
Read →I share a device with my business partner
Even on a shared device, keep separate logins. Each director signs in as themselves, with their own password and 2FA — never a…
Read →I think there's a mistake on my statement
Spotted a wrong figure or a payment that looks off? Tell us with the detail and we'll investigate and correct any genuine error —…
Read →I want two people to approve important changes
Spread control across two administrators and route alerts to both, so every important change is seen — and, in practice, approved…
Read →I'm changing my business bank
Switching banks? Update your repayment details before your next collection, keep the new account funded, and watch for the…
Read →Keeping enough funds available for collection
A missed collection can mean a returned-payment fee and, if it recurs, an effect on your record. Keeping the repayment account…
Read →Keeping your contact email up to date
Your contact email receives alerts and resets, so an out-of-date one is a real risk. Keep it current and monitored, especially…
Read →Managing multiple facilities in one account
If your company runs more than one facility, you can see and manage them together in one account — with a clear view of each…
Read →Managing user roles and permissions
Roles let you give each colleague the right level of access: some can only view, some can transact, one is the administrator…
Read →Managing your account notification settings
Tune your notifications so you get the reminders that matter — payment prompts, security alerts, statement notices — and mute the…
Read →My accountant needs to see my account
Give your accountant a view-only login of their own, or just send the statements they need — never your password.
Read →Nominating someone to help manage your account
You can nominate a trusted person to help with your account — for a busy period, an absence, or a health reason. Doing it…
Read →Offboarding an employee from your account
When someone leaves, remove their access as part of offboarding. This checklist takes a minute and closes a common security gap.
Read →Recovering access if you're locked out
Being locked out is almost always recoverable. Work through it in order: reset your password, use a recovery code, then verify…
Read →Removing a user from your account
When a colleague leaves or no longer needs access, remove them straight away. Removal is immediate, ends any open session, and is…
Read →Resetting a forgotten password
Forgotten your password? A reset takes a minute. We send a secure, time-limited link to your registered email — never ask for…
Read →Securing your account before you go on holiday
Before you're away: make sure a second administrator can act, alerts reach someone, and collections are covered. Five minutes now…
Read →Setting up a second administrator
One administrator is a single point of failure. Adding a second administrator means the account is never stranded if one person…
Read →Sign-in problems: a quick checklist
Most sign-in trouble is one of a handful of things. Run this quick checklist before resetting your password or contacting us.
Read →Telling us someone should no longer have access
If someone previously authorised should no longer act on your account, remove their user access and tell us to drop them as a…
Read →Understanding single sign-on across Credit Corp
Single sign-on lets you access Credit Corp services with one secure login rather than many. It's convenient and secure — provided…
Read →Updating your company details
Keep your company details current so notices reach the right place and identity checks pass smoothly. Most details you can update…
Read →Your security responsibilities as a director
As a director you're responsible for how the company's finances are run — including who has access and how it's protected…
Read →Funding for UK limited companies
Credit Corp lends to your company, not to you personally — short-term working capital with no personal guarantee. See what your business could access.