Managing your account notification settings

What you can control

Notifications fall into groups: payment reminders ahead of collections, security alerts for sign-ins and sensitive changes, statement and document notices, and general account updates. You choose which groups you receive and to which address, so your inbox carries the prompts you rely on without unnecessary noise.

How to change them

1. Open Notification settings from your account menu.
2. Turn each group on or off to taste.
3. Confirm the address each group goes to — you can direct security alerts to more than one person.

Leave security alerts on

You can quieten most notifications, but we strongly advise keeping security alerts switched on. They are not marketing — they tell you the moment a password, bank detail or user changes, which is exactly what you want to hear about immediately. Payment reminders are also worth keeping to avoid a missed collection.

Pausing during a quiet period

If you are away and want to reduce noise, you can pause non-essential notifications temporarily and switch them back on when you return — while leaving security alerts running so nothing important slips past. Just remember to point alerts at an address someone is watching if you will be unreachable.