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Kinds of error and where to start
Errors fall into a few types: a detail is wrong (address, contact, company information); a transaction looks wrong (a payment missing or duplicated); or personal data we hold is inaccurate. For simple details you can often fix them yourself — see updating your company details. For anything financial or disputed, contact us so we can investigate.
How to report an error
Gather the evidence — the statement line, a bank record, the correct detail — and contact us through your account or credicorp.co.uk. Reference the specific item and what it should say. Having your statement or an export to hand makes the fix quicker because we can both look at the same figures.
Your right to rectification
Where the error is inaccurate personal data, you have a legal right to have it corrected without undue delay. We will amend it and, where relevant, tell others we shared it with. While we check a disputed point you can also ask us to restrict processing of that data until it is resolved.
If a payment looks wrong
If a collection is missing, duplicated or the wrong amount, do not just wait — tell us. We will trace it against the mandate and your bank record and correct any genuine error. Keeping the repayment account funded and reconciling regularly means you catch these quickly.
Frequently asked questions
How do I prove something is wrong?
Point us to the specific item — a statement line, a bank record, or the correct detail. We look at the same evidence you do and correct any genuine error.
Do you have to correct inaccurate data about me?
Yes. Where personal data is inaccurate you have a right to have it rectified without undue delay, and we'll update it and, where relevant, notify anyone we shared it with.
A payment is recorded wrongly — will it affect my record?
Tell us and we'll investigate. A genuine error, once corrected, is put right in full. Reporting it promptly is the best way to avoid any knock-on effect.
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