2 min read
Accessible formats
If a standard statement or letter is hard for you to read, we can provide information in accessible formats — such as large print — on request. Tell us what works for you and we will set it as your preference so you do not have to ask each time. Requesting an accessible format is free and never affects your account.
Contact that suits you
You can deal with us in the way that suits you best. If a particular channel is difficult, let us know and we will find one that works. If you would like someone to help you manage the account — a colleague, family member or adviser — you can set that up properly; see nominating someone to help.
Additional support
If you are dealing with ill health, a bereavement, a disability, or another circumstance that makes managing finance harder, tell us. We can note the support you need and adjust how we work with you. This is separate from any concern about repayments — but if money is also tight, we treat that with care and no friction too. You do not have to explain more than you are comfortable with.
Tell us what would help
The best way to get the right support is simply to tell us what would make things easier — a format, a contact method, more time, or someone helping you. Contact us through credicorp.co.uk or your account. We would always rather know so we can help than have you struggle quietly.
Frequently asked questions
Can I get statements in large print?
Yes. We can provide information in accessible formats such as large print on request, and set it as your preference so you don't have to ask every time. It's free.
I find managing the account difficult — can you help?
Yes. Tell us what would make it easier — a different contact method, accessible formats, more time, or someone helping you — and we'll adjust how we work with you.
Can someone help me manage my account?
Yes. You can nominate a trusted colleague, family member or adviser and set the level of help that suits you, while staying in control. We'll verify them properly.
Related reading
Nominating someone to help manage your account
You can nominate a trusted person to help with your account — for a busy period, an absence, or a health…
Read →
Managing your account notification settings
Tune your notifications so you get the reminders that matter — payment prompts, security alerts, statement…
Read →Giving your accountant or bookkeeper access
Let your accountant help without handing over your login. Add them as their own user with view-only access,…
Read →
How we verify your identity on the phone
Before we discuss or change anything sensitive, we verify that it is really you. Here is what that involves,…
Read →Funding for UK limited companies
Credit Corp lends to your company, not to you personally — short-term working capital with no personal guarantee. See what your business could access.