2 min read
What's happening
The sign-in email is where resets and alerts go, so if it points at a mailbox you cannot reach, you risk missing critical messages and being unable to recover access the usual way. This often happens after a staff change where the account was set up under someone else's address.
What to do
If you can still sign in, change it yourself — see changing your sign-in email. If you cannot sign in because resets go to the lost mailbox, follow account recovery; we'll verify your authority as a director before moving the account, which protects you from anyone trying to hijack it.
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