2 min read
What's happening
Statements can occasionally show something that looks wrong to you — a missing payment, a duplicate, an unexpected fee. Sometimes there's a straightforward explanation; sometimes it's a genuine error. Either way, it's worth checking rather than leaving it.
What to do
Note the specific line and what you think it should be, with your statement or a bank record to hand, then contact us. We'll trace it and put right any real error. For inaccurate personal data you have a formal right to rectification — see correcting an error.
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