2 min read
Steps
- You are signing in from a new device or browser the account hasn't seen before.
- You are on a new network or location, or a VPN that changes your apparent location.
- You are about to do something sensitive — change bank details, add a user, close the account.
- A trusted-device period expired, so the account asks again as a matter of routine.
Good to know
Extra prompts are the account protecting you, not a fault. If you ever get a prompt when you are not signing in — a code arrives out of the blue — that could mean someone has your password and is trying to get in. Do not approve it; instead change your password and see reporting suspected fraud.
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