Security

A supplier says they've changed their bank details

Treat any 'we've changed banks' request as unverified until you confirm by phone on a number you already hold. That one call defeats mandate fraud.

2 min read

What's happening

A request to update a supplier's bank details is one of the most common fraud vectors. Criminals — often after compromising the supplier's email — send a convincing notice so your next payment goes to them. The message can look entirely genuine.

What to do

Do not update details from an email or letter alone. Phone the supplier on a number from a previous invoice or their official website — never the number on the request — and confirm the change. Require a second person to approve supplier bank changes. See invoice and mandate fraud.

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