2 min read
Steps
- Best case: before wiping the old phone, use your authenticator app's export or account-sync to move codes to the new phone.
- If the app doesn't sync: sign in to Credit Corp on the new phone, open Security settings, remove the old 2FA and add it again — scanning the fresh QR code into the new phone's authenticator.
- If you've already lost the old phone: use a saved recovery code to sign in, then re-enrol 2FA.
Good to know
The one thing that turns this from easy to painful is not having your recovery codes. Save fresh ones whenever you re-enrol, and keep them separate from your phone. If you are completely stuck, follow account recovery.
Frequently asked questions
Will my codes work on both phones at once?
If you use the app's sync, yes, temporarily — but remove 2FA access from the old phone once you're set up on the new one to keep things tidy and secure.
I wiped my old phone and didn't move the codes — help.
Use a saved recovery code to sign in, then set up 2FA on the new phone. No codes? Follow account recovery and we'll verify your identity as a director.
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