2 min read
Do these three things first
- Sign out the device remotely. From another device, open Devices and sessions and remove the missing one. This ends its access to your account immediately.
- Change your password. A new password invalidates anything saved on the lost device.
- Confirm your second factor. Check that 2FA is active. If the lost device held your authenticator or a passkey, set up a fresh one on a device you still have.
Then tidy up
Once access is locked, use your phone or laptop's own find my device and remote-wipe features to protect everything else on it. Let your colleagues know if the device could reach shared systems. If you think the device was targeted rather than simply mislaid — for example it went missing right after a suspicious message — report it to us so we can watch the account: see reporting suspected fraud.
If you cannot get in at all
If the missing device held your only way to sign in — your only passkey and your only authenticator, with no recovery codes saved — follow account recovery. We will verify your identity as a director before restoring access, which is exactly the protection you want in this situation.
Frequently asked questions
Should I report it to you even if nothing has happened yet?
If the device could reach your finance account and you are at all unsure, yes. We would rather add a watch to the account than learn about it after a loss.
Will removing the device delete my account data?
No. Removing a device only ends that device's sign-in. Your account, history and settings are untouched.
What if I find the device later?
Simply sign in on it again as a fresh session. Because you changed your password, it will ask you to authenticate normally, which is what you want.
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