2 min read
The right and its limits
The right to erasure (sometimes called the right to be forgotten) lets you ask us to delete personal data we hold about you. It is a real and important right — but it is not unlimited. Where we have a legal or regulatory obligation to retain records, or an ongoing lawful reason such as a live credit agreement, we must keep the relevant data even if you ask us to delete it. This is normal for regulated finance and protects both sides.
While your facility is live
If you have an active facility, we cannot erase the data needed to run it and meet our obligations. What we can do is correct anything wrong, stop non-essential processing you object to, and hold marketing preferences as you set them. Once the facility ends, we review what we still need — see closing your account.
After the account closes
When your account is closed, we keep only what we are required to for the retention period that applies to lending records — for fraud prevention, legal claims and regulatory reasons — and erase the rest. When the retention period ends, that data too is deleted or anonymised. We do not keep personal data indefinitely 'just in case'.
How to ask
Make an erasure request through the contact details on credicorp.co.uk or via the account; we may verify your identity first. We will tell you what we can erase now, what we must keep and for how long, and why. If you disagree with our decision, you can complain or refer the matter to the Information Commissioner's Office.
Frequently asked questions
Can you delete all my data if I ask?
Not always. While you have a live facility, and for a legally required period after it closes, we must keep certain records. We erase everything else and delete the rest once retention ends.
Why do you keep data after I've repaid?
Law and regulation require lenders to retain certain records for a set period — for fraud prevention, potential legal claims and regulatory reasons. After that period the data is deleted or anonymised.
What if I disagree with your decision on erasure?
You can complain to us and, if still unhappy, refer the matter to the Information Commissioner's Office, the UK's data-protection regulator.
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