2 min read
Overview
It can feel like friction when we ask you to confirm details before discussing or changing something. But that brief check is exactly what stands between your account and anyone who has learned a few public facts about your company. Without it, impersonation would be far too easy.
What to do
We keep it proportionate: light checks for routine matters, firmer ones for sensitive changes like bank details or adding a user. We'll never ask for your full password or a code to read back. If you're ever unsure a caller is us, call back on a trusted number. See how we verify your identity.
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