Security

Turning on alerts for bank-detail changes

A bank-detail change is exactly the event you want to hear about instantly. Turn on the bank-change alert so mandate fraud can't happen quietly.

2 min read

Steps

  1. Open Notification settings.
  2. In the Security alerts group, enable bank-detail change alerts.
  3. Confirm they go to an address you monitor — and add a second recipient if you want a co-director to see them too.

Good to know

If a bank-change alert ever arrives that you didn't make, treat it as urgent: sign in, reverse it if you can, and report it via reporting suspected fraud. Remember we never ask you to change your repayment account through a link — see invoice and mandate fraud.

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